Big Loyal Empire
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Helpful Information

Shipping Policy

What carriers and services do you offer?

-JNT

-NINJA VAN

-SHOPEE EKSPRESS


How long is the handling time between when an order is placed and when it will ship?

1 DAY


Do orders need to be placed before a specific time?

12:00 PM


Is there anywhere you don't deliver, like P.O. boxes, specific states or countries?

BOXES & PARCEL



Returns Policy

How long does a customer have to return an item?

1-3 DAY


What is the procedure for a return or exchange? How do customers contact you, and how long will the process take?

WHATSAPP ADMIN


Who pays to return items back to you?

CUSTOMER / CLIENT


Are there any items that are not returnable, such as sale items, or items that have been opened or used.

CAN RETURN


Do you offer full refunds, exchanges, or store credit?

ALL WE USE REFUND , EXCHANGES & CREDIT CARD